Delivery & Shipping
Les Sardines Antiques & Interiors ships items Monday to Friday.
Unfortunately we are unable to ship furniture and large items internationally but can make it available for collection
Accepting your delivery
Please ensure you thoroughly check your items for any damage at the point of delivery. Once goods are accepted from the courier, signed or not signed for, no responsibility can be taken by Les Sardines Antiques & Interiors for any loss or damage whatsoever. In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement. NB: All goods must be signed for by an adult aged 18 or over on delivery.
Returns & Exchanges
Your happiness is our priority. We want you to be delighted with your purchase or gift from Les Sardines Antiques & Interiors. So, if it’s not just right, send it back and we will either exchange it or give you a credit note.
Online Purchase Returns
For your convenience, all returns may be made via mail or in our store. We will gladly accept returns on any non-sale, unopened or unused merchandise in new or unused condition with your original receipt or packing slip within 14 days from the date you originally received your package* (please see return refund options below).
Store Purchase Returns
We will gladly accept returns on any non-sale, unopened or unused merchandise in new or unused condition with your original receipt for exchange or credit note within 14 days from date of purchase. Refunds are not available unless an item is faulty.
We do our best to ensure that our products are wrapped sufficiently to survive their journey to you. Of course we do have to rely on third party companies to deliver your goods to you and unfortunately breakages can happen from time to time.
If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us immediately to inform us quoting your order number and ideally with a photo of the damage. We will organise a collection and ship a replacement out to you immediately subject to stock availability.
Complete the return form on the reverse side of your packing slip. Be sure to indicate which of our two return options (refund or merchandise credit) you prefer. If you do not have a copy of your packing slip please contact Les Sardines Antiques & Interiors and we will provide assistance with your return. If no choice selection is chosen, a merchandise credit will be created.
Repack the item(s) in the original packaging along with your packing slip (or a photocopy).
Please send your return to:
Les Sardines Antiques & Interiors
42 Queenstown Road
Once we receive your package, we will promptly process and exchange or issue a credit note.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Please note that returning the item will be at your own cost.
We use the online payment gateway WorldPay. WorldPay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Worldpay adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.